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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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New member11-27-2018 05:16 AM
HP Recommended Product: HP OfficeJet 3831 Operating System: macOS 10.14 MojaveHi. I have a new HP OfficeJet 3831 and I can't figure out how to change the paper size for the scanning documents to PDF.
It seems to be set to US Letter size, but I need to scan A4 documents, so it's cutting off a portion of the page. I don't see anything in the menu that allows me to select page size. Additionally, this is a UK-bought printer, so it does fit A4 without issue.
Any help would be appreciated!
1 ACCEPTED SOLUTIONKrazyToad
22,744 1,610 1,38011-28-2018 11:42 AM
HP RecommendedWelcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and would like to help
I suggest you use the HP Easy Scan and you will have the option to change the paper size.
Keep me posted how it goes
Thank you and have a great day
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee